TripKit is our easy-to-use, easy-to-learn, highly-customizable digital concierge app. It was developed to help your guests get the best possible experience at your establishment, while also empowering your staff to provide the best possible service.
TripKit offers a guest app and a staff app. One can be downloaded by any potential visitors to your establishment. They can view your services and facilities so that they may book the package they want.
In this article, we will be looking at the TripKit staff app, which as the name suggests is specifically for your staff. We will look at some of its features and how these features assist your staff in their daily duties.
1. Helps Manage Service Requests
The TripKit guest app allows your guests to remotely make requests for the various services and facilities you provide from their smart devices. This feature was added to prevent mix ups, miscommunications, and delays caused through telephone or other analogue modes of communication.
The TripKit staff app can ensure that the right request reaches the right staff at the right time so that they can attend to it. It also lets your guest know that their request has reached your staff and that they are attending to it.
This increased efficiency and lack of overstepping responsibilities will undoubtedly empower your staff.
2. Helps Manage Bookings
TripKit allows your staff to check in on bookings and process booking requests for slots from one place. The various bookings your guests make are easily visible to them when they need it.
Your staff can also confirm bookings while on the go. This gives them more mobility and flexibility with dealing with these kinds of administrative tasks. The app also informs them if a booking has been cancelled or changed.
Being able to attend to all bookings easily without fail will no doubt empower your staff.
3. Helps Keep Track of Guests and Buggies
The TripKit app offers a feature where it can track buggies on your establishment. This feature was created to keep track of any buggies you may have, keep track of guests for safety, and to allow service staff to serve the guests wherever they are on your establishment.
This data is visible to your staff in real time, allowing them to always know where any guests on these vehicles are.
Being able to be at the right place at the right time to serve your guests can empower your staff.
4. Helps Keep Track of Guests
TripKit lets your staff view your in-house guest list from the convenience of their smartphones. As mentioned before, they can also view requests, bookings, and other relevant information.
The app also lets you view guest itineraries as if it were a timeline, which can help easily keep track of what the guest has done and will do. This information helps with cross-selling and upselling to them.
By providing all this information to your staff and having it update in real time, your staff are able to work at their best. TripKit was designed to improve efficiency and to ease the mental burden of keeping track of large amounts of information from your staff’s minds.
TripKit has designed to bring the power of digital information processing to the data-heavy hospitality industry, all wrapped up in a beautiful, user-friendly app. We even allow for customization to fit your establishment-specific branding needs.
We hope to empower hotels, resorts, guesthouses, and other hospitality establishments everywhere with our digital tools designed just for them.
All that being said, if you would like to learn more about TripKit, why not head on over to our website and book a tour today?