TripKit is our easy-to-learn, easy-to-use, highly customizable digital concierge app. It was designed to be a modern solution to some of hospitality’s age-old problems.
TripKit comes as a Guest app and a Staff app. They can both be downloaded from official stores and provides different resources and access to the user, but more on that later.
In this article, we will take a brief look at TripKit and what it’s all about. We will check out its features and see how they can help you and your staff.
With no further ado, let’s begin.
1. A Convenient Showcase
The TripKit Guest app can function as a convenient showcase for your establishment and all that it offers.
Guests can peruse your facilities, services, menus, etc from the convenience of their smartphones. The ease with which they can do this is a positive thing for you as guests are more likely to make bookings if there are less barriers in their way.
Additionally, you also have the perfect avenue through which you can promote or highlight certain services or facilities in your establishment. By sending push notifications, you can alert guests on discounts and special offers in real-time.
2. Bookings and Service Requests Made Easy
One of the most useful features of TripKit is the booking and service request feature.
Guests can easily make bookings or service requests at the tap of a button. This information is directly sent to staff of the relevant departments, who can attend to it ASAP. The guests are informed via push notification when their request is being attended to.
The staff can take a look at the request and respond accordingly. This is a very quick and easy process and can be done through a smartphone, meaning that the staff can respond even when on the go or busy with something else.
TripKit ensures that both sides of booking and service requests are able to do their part in a timely fashion without miscommunication.
3. Hotel Map and Buggy Tracking
Another feature TripKit provides is the ability to showcase an interactive map of your establishment.
Guests can go through the map and click on some of the facilities you have. They can directly make bookings through this process, which is very convenient. They can also always find their own room and have landmarks using which they can orient themselves at your establishment.
From the staff perspective, this map can be used to track buggies and other vehicles to ensure the safety of the guests. This tracking can also be used to provide services to the guest, wherever they might be.
4. Multilingual Support
In modern hospitality, multilingual support is more important than ever before. With guests traveling all over the world, the need to communicate clearly is greater than ever.
We are happy to inform you that TripKit comes with multilingual support for most major languages. This means that guests can go through the services and facilities you have on offer in a language of their choosing. This goes a long way towards preventing miscommunication and providing clarity to what exactly is on offer.
From the staff point of view, multilingual support ensures that they understand what is being requested by the guest clearly. The chances of misunderstandings or miscommunication is greatly reduced. The staff can respond in the language of their choosing and still be sure that the message is being conveyed.
Multilingual support has also been shown to increase customer satisfaction and comfort.
5. Dev Team Support
One of the problems that businesses face when dealing with digital solutions is the difficulty in contacting the developers who made the product.
With TripKit, we take pride in the developer support we provide. Whether it is a matter of troubleshooting the rare technical issue or providing knowledge or information on the features and abilities of TripKit, our dev team is always available.
As such, our esteemed clients can always be assured that if they need the dev team, they are just a message away.
6. A Customizable App
One last key feature of TripKit is the ability to customize it to your liking. This includes aesthetics and some functionality options.
TripKit can be altered to fit your brand specifications with ease. From the front page to the map to the restaurant menus, we are more than happy to accommodate any of your design needs to make your version of TripKit truly your own.
This white label version of the app is ideal for larger businesses whose brand identity is very strong.
We hope that we were able to give you a brief overview of TripKit. This is just the tip of the iceberg and we encourage you to learn more if you are interested.
You could read some of the articles in this very blog or go on to check out our website here.
We invite smaller hotels to try the base version of TripKit at an affordable price, while larger hotels have the option of getting a white label version of the app, which they can customize to their liking.