TripKit is our easy-to-learn, easy-to-use, highly customizable digital concierge app. It was designed with both guests and staff in mind, with a focus on making life easier for both of these groups.
The TripKit guest app has features targeted towards guests. These can include being able to make bookings with a few easy taps on their smartphone and multilingual support.
Conversely, the TripKit staff app is aimed at your staff. It has features geared towards making their jobs easier. These include more streamlined ways to deal with bookings and requests, etc.
In this article, we will take a look at how the features of TripKit can help streamline the booking process at your hotel for both staff and guests.
1. Boost Guest Awareness
One of the aspects of booking that causes the most problems is a lack of understanding on the guest’s side on what they wish to book. This can be due to misunderstanding the offer or it can lead to less enjoyable experiences for them due to lack of awareness on services and facilities being offered.
The only real solution to this problem is to communicate your services and offers to the guest as clearly as possible. This is where TripKit comes in.
When you use TripKit, your guests can download an app that they can use to explore all the services and facilities available at your hotel. Through their smartphones, they can see your restaurants and the full content of their menus, along with all of your other services and facilities. The guests can also make bookings right through the app itself.
TripKit ensures that the information you want guests to know is provided to them through their smartphones. This helps ensure that the guests know exactly what is up for offer and can choose what they would like the most. An informed, empowered guest is a happy guest. A happy guest is more likely to return.
2. The Best Response
When guests make requests of hotel staff, the requests often go through multiple departments until it reaches the right staff. Even then, the availability of the staff dictates how soon the response will be.
With TripKit, when the guest sends their booking or service request, the request does not go through multiple hands. It finds itself directly being addressed to the right department so that the relevant staff can respond as soon as possible.
Additionally, the staff can check if the booking request made can be completed or not. Issues like double booking and miscommunication can be all but eliminated through TripKit.
3. Multilingual Support
One of the biggest barriers for communication in the hospitality industry is the lack of multilingual support. In the modern age, guests can come from anywhere in the world.
As such, it is not possible to predict all the languages your staff may have to deal with. However, the uptick in international travel means that the need for clear and accurate communication is greater than ever. Luckily, TripKit has you covered.
With multilingual support that covers most of the major languages in the world, TripKit allows you to display your services and offers to your guests in the language of their choosing. It also ensures that there are no miscommunications or errors when communicating between guests and staff as well.
And there you have it, a small peek at what TripKit can do to help with bookings alone. This is one facet of the larger functionality of the app, but it serves as a great showcase of how helpful the app is.
If you’d like to learn more about the various capabilities of TripKit, please head on over to our website.
We invite smaller hotels to try the default version of TripKit at an affordable price, while larger hotels have the options of getting a white label version of the app, which they can customize to their liking.