Contactless service is a topic that deserves more discussion, both online and offline.
There is a lot of misunderstandings about contactless service and its value in the hospitality industry. Contactless service and hospitality may seem diametrically opposed at first glance, but this could not be further from the truth.
In this article, we will look at some of the strengths of contactless service and how it can benefit your establishment, your staff, and your guests.
1. Provides Accessibility Options
In the last few years, discussions and knowledge on disability issues have become prevalent. With the advent of social media, more and more voices of individuals living with disabilities are being heard by able-bodied members of the community.
One of the most important topics being discussed this way is accessibility. Simply put, a vast majority of the places and things in the world have been built to cater only to the able-bodied amongst us. As such, there has been a push to make more things and places accessible to more kinds of people.
Contactless service is one such way staying at your establishment can be made more accessible. By offering this option, individuals who need it can opt for it and still enjoy the offerings at your establishment. This in turn can create positive buzz about your establishment amongst their peers.
Contactless service can greatly help some neurodivergent individuals as well.
2. Promotes Guest Autonomy
Another strength of contactless service is that it can help guests feel a sense of autonomy and control over their stay. Instead of going to them to see if they need something, they can instead choose when you contact you.
By giving the guest a way to contact the staff when they need to and leaving them to their privacy helps boost a sense of autonomy. They feel like they are the ones making the decisions at their whims, instead of being urged to follow an itinerary or expectations.
One way to augment this sense of autonomy is to pair contactless service with a website or an app for your establishment. This way, the guests can browse your offerings at their leisure and make the choices that bring them the most satisfaction.
3. Promotes Health and Safety
We are now living in the post-COVID world. We mean that in the sense that we as a society now know what it is like to live with a deadly pandemic that was able to shut down the global economy for a time. It is a world where anyone could be sick or carrying the virus and not even know it. A world where masks, sanitizers, and general cleanliness has become essential.
As such, when you welcome guests back to your establishment again after the lockdowns ease and the vaccine makes travel safe, your establishment will be harshly judged on the health and safety options you offer. Sanitizers to use and masked staff are just the tip of the iceberg.
Providing guests contactless service can do a lot to create the impression that you are conscious of health and safety. It can help your guests feel safe and also limit your staff’s exposure to people as much as possible.
With the changing world, traditional ways of doing things must also change to keep up. Adopting contactless service is just one of the ways this can be done. There are many digital tools to help make this transition and to maintain this ‘new normal’.
Our recommendation is to check out TripKit.
TripKit is an easy-to-use, easy-to-learn, highly customizable hotel concierge app. It comes with a guest app for your guests to browse through the offerings of your establishment from the convenience of their own smartphones.
TripKit also has a concierge app for your staff and ensures that the right staff is contacted about the right task at the right time. All of this is contactless, of course.
Head on over to our website and schedule a demo with us today!